Questions?
What if a customer doesn't finish the order?
The order is left as a Draft Order so that you can follow up as you wish
I don't own an Alexa device, is this for me?
Absolutely, you don't need to have an Alexa in order for your customers to find, install or use the app.
What if the Alexa device uses a different email than the email used to place orders with my store?
We employ a one-time account email verification workflow to link the accounts
What if the customer doesn't want to use Amazon Pay?
This is no problem. A `Draft Order` is created in Shopify and an Invoice is emailed to the customer to provide payment when convenient.
What if I can't get an Amazon Seller merchant account?
We realize Amazon has limits on which banks it will do business with. Please contact us so that we can discuss how we can help.
What if Amazon Pay prohibits purchase types for some or all of products that I sell?
Amazon Pay could be disabled for your store. For all orders, a `Draft Order` will be created in Shopify and an Invoice emailed to the customer to provide payment when convenient. If you would like to only exclude Amazon Pay for only certain products, please get in contact so we can discuss customization options.